At SEEK Pass, we require a document image to be crystal-clear, unobstructed and in good condition. Here are some tips that will ensure a successful verification.
- Remove any obstructions. Make sure there are no objects covering or partially obstructing the document. This includes fingers, paperweights, picture frames, protective plastic sleeves or any other items that may interfere with the visibility of the document.
- Capture the entire document. All corners and edges of the document must be visible within the frame.
- Maintain focus and clarity. Ensure that the image is sharp and in focus. If using a smartphone, tap on the document area on the screen to focus before capturing the image.
- Minimise reflections. Be mindful of glare or holograms on the document surface. Avoid using flash and/or positioning the document directly under a light source. Adjust the angle and lighting to eliminate any unwanted reflections that could obscure the document details.
- Read the instructions. When relevant, you may be prompted to provide two images of your document. For example, we may require a front and back image of your Philippine National ID card.
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