I'm not receiving the one-time code (for Hotmail, Outlook and Live email accounts)

Having trouble signing in? If you have a Hotmail, Outlook or Live email account, try these steps:

1. Check your email address. Make sure you have entered it correctly with no typos.
2. Check your spam or junk folder. The email may have been automatically filtered.
3. Add SEEK Pass as a safe sender. This ensures future codes reach your inbox. To do this:

• Go to your email account settings
• In the 'Safe senders and domains' section, click the +Add button 
• Type seekpass.co and press Enter
• Click the blue Save button to save your changes
• Wait 15 minutes for the new settings to be applied, then try to sign in to SEEK Pass.

Still having trouble? Contact us and we’ll help you get access.