Troubleshoot or delete your cloud backup

Why am I seeing a permission-denied error?

If you see a permission error while backing up or restoring documents:

• check that you are signed in to the correct iCloud or Google account on your device; and
• check that SEEK Pass still has permission to access the required cloud storage.

What happens if I uninstall SEEK Pass?

Uninstalling SEEK Pass does not automatically delete your cloud backup.

Your backup remains in your personal cloud account and can be restored using your restore key.

What happens if I delete my SEEK Pass account?

Deleting your SEEK Pass account does not automatically delete a backup already stored in your personal cloud account.

If you no longer want to keep the backup, you can delete it separately.

Delete your cloud backup from SEEK Pass

1. Open SEEK Pass.
2. Go to Settings.
3. Select Document storage.
4. Select Delete backup from cloud.
5. Confirm the deletion.

Delete your backup from iCloud

1. Open Settings on your iOS device.
2. Tap your Apple ID.
3. Select iCloud.
4. Select Manage Account Storage.
5. Find and select SEEK Pass.
6. Select Delete from iCloud and confirm.

Delete your backup from Google Drive

1. Open Google Drive in a web browser.
2. Select the Settings icon.
3. Select Settings.
4. Select Manage apps.
5. Find SEEK Pass.
6. Select Options.
7. Select Delete hidden app data.