How to submit a good image of your document

From time to time, you may be asked to provide an image of your document to continue with verification. We understand that providing a clear image can be tricky – follow the tips below to help ensure a successful verification.

Set up your document

Place the document on a flat surface in a well-lit area. Try to avoid glare and shadows.

Take a new photo of your document

Use your device’s camera to take a new photo of the original physical document. Please don’t upload a screenshot, scan or an image that has been cropped, filtered or enhanced.

Check your photo

Before you send it, make sure all four corners of the document are visible and the text is clear and easy to read.

Once you have a clear photo ready to go, hit the submit button. Our team will take it from there!